Refund policy
Return and Refund Policy
At Wimberley Puzzle Company, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied, we're here to help.
Returns
Our return policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition you received it, and in the original packaging.
Partial refunds may be granted for:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Refunds
Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few days.
Late or missing refunds: If you haven't received your refund yet, please check your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted. If you have done all of this and still have not received your refund, please contact us at jb@wimberleypuzzlecompany.com.
Sale Items
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us at jb@wimberleypuzzlecompany.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
Shipping
To return your product, please mail it to:
Wimberley Puzzle Company
25407 US Highway 59 N
Corrigan, TX 75939
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.